BEAUTURALLetters, not tickets
Reach the pressroom
One address, read by people who use these tools. Write in plain words; we answer in the same.
Mail goes to [email protected]. A reply usually takes a couple of working days.
The pressroom postbag
BEAUTURAL89 Merrimack Street, Suite 4, Lowell, MA 01852
Read that as a mailbox. No ironing board stands behind the door, and a parcel posted to that street stays sealed: nobody at that desk handles orders. Letters, though, reach a person who irons.
Good questions for us
Which watt figure suits a weekly basket of shirts. Whether the craft iron behaves on quilt cotton. Why a listing says dual voltage and what that changes in Lisbon. Mistakes you spot in our pages: a wrong number here is a bug, and we fix bugs.
Questions that live elsewhere
Where a parcel is, how payment went through, how to send an order back: all of that sits with our retail partner, inside the order page of the account you bought with. We never see orders and cannot look one up, so the partner’s own help desk is the fast route.
Rather browse than write?
The catalog answers most sizing and wattage questions on its own.